Home // FAQs
Frequently Asked Questions
Towing & Roadside FAQs
Pricing, response times, vehicle types, service areas and every Artems Towing service, answered.
FAQ
General Questions
The questions drivers ask us most. Still unsure? A real person picks up 24/7.
How much does towing cost in Auburn, WA?
Towing cost depends on distance, vehicle type and the service needed. Artems Towing quotes every job up front on the phone, so you know the price before the truck arrives. Customers regularly describe our prices as fair.
Is Artems Towing open 24 hours?
Yes. We operate 24/7, 365 days a year, with three trucks running around the clock and a real person answering the phone.
What areas do you serve?
We’re based in Auburn, WA and serve Kent, Renton, Federal Way, Tacoma, SeaTac, Covington, Milton, Edgewood, Sumner and Fife, plus long-distance towing anywhere in Washington.
What types of vehicles can you tow?
Cars, SUVs, minivans, pickups, motorcycles, AWD vehicles and EVs, plus medium-duty vehicles like box trucks, cargo vans and small commercial trucks.
Can you tow my car to the shop of my choice?
Yes. We tow to any home, mechanic, body shop or dealership you choose.
Do you work with car dealerships and auction buyers?
Yes. We provide dealership vehicle transport, dealer trades and auction vehicle pickups, including non-running vehicles.
FAQ
Towing Services
More on each service page:
Do you really answer the phone at night?
Yes. Artems Towing operates 24 hours a day, 7 days a week, including weekends and holidays. A live person answers and dispatches a truck.
How fast can a tow truck get to me in Auburn?
Arrival time depends on traffic and where our trucks are, but we give you a clear ETA on the call. Many customers in Auburn, Kent and Federal Way have had a truck on scene in around 30 minutes.
What vehicles count as light duty?
Most passenger cars, SUVs, crossovers, minivans and light pickup trucks. If you’re unsure, tell us the year, make and model and we’ll send the right truck.
Can you tow my all-wheel-drive car or EV?
Yes. AWD vehicles and EVs should not be dragged with wheels on the ground, so we use a flatbed or wheel dollies to protect your drivetrain.
Why choose a flatbed over a wheel-lift tow?
A flatbed keeps every wheel off the pavement, which prevents transmission and driveline wear and is the safest option for damaged, AWD or electric vehicles.
Can you load a lowered or exotic car?
Yes. Our decks tilt to a low angle and we use extra care and soft straps to avoid scraping bumpers or splitters.
How far will you tow a vehicle?
We tow statewide across Washington and can discuss trips to the Oregon border and beyond. Call with your pickup and drop-off points for a quote.
How is long distance towing priced?
Long hauls are usually quoted as a flat rate based on mileage and vehicle type, so you know the full price before we leave.
Who decides where my car is towed after an accident?
You do. We’ll tow your vehicle to the body shop, dealership or address you choose.
Will my insurance cover accident towing?
Many auto policies include towing coverage. We provide a clear invoice and photos you can submit with your claim.
Will my motorcycle be scratched during towing?
We use soft straps on frame points, never on painted or chrome surfaces, and secure the front wheel with a chock.
Can you tow a motorcycle that was in an accident?
Yes. We can recover and tow damaged motorcycles to a shop, home or storage.
FAQ
Roadside Assistance
More on each service page:
Is roadside assistance cheaper than a tow?
Usually, yes. Fixing a flat, jump-starting a battery or delivering fuel costs less than a tow and gets you moving faster.
Do I need a membership?
No membership is required. Call us directly and pay only for the service you need.
Will unlocking my car cause damage?
No. We use professional wedge and reach tools designed to open doors without harming paint, glass or seals.
Can you make me a new key?
Our lockout service gets you into the vehicle. For lost or broken keys, we can tow the vehicle to a dealer or locksmith.
Is a jump start safe for modern cars?
Yes, when done correctly. Our surge-protected equipment protects sensitive electronics.
What if my car still won't start after a jump?
The issue may be the starter, alternator or another component. We can tow your vehicle to your mechanic right away.
How much fuel do you bring?
We bring enough fuel to get you safely to the nearest gas station.
Do you deliver diesel?
Yes. Let us know your fuel type when you call.
FAQ
Recovery, Dealers & Auctions
More on each service page:
What's the difference between a tow and a recovery?
A tow moves a vehicle that’s on the road. A recovery gets a vehicle back onto solid ground first, using winches and rigging, before it can be driven or towed.
Will winching damage my vehicle?
Our operators use proper anchor points, snatch blocks and soft straps to minimize stress and avoid additional damage.
What size vehicles can you tow?
We tow light and medium-duty vehicles, including box trucks, cargo vans and small commercial trucks. Call with your vehicle details and we’ll confirm.
Do you offer fleet accounts?
Yes. We work with businesses that need dependable towing for vans and trucks. Call to set up an account.
Do you work with dealerships on a regular schedule?
Yes. We support dealerships with on-demand and recurring transport across the Puget Sound region and statewide.
Can you transport new vehicles without adding miles?
Yes. All dealership moves are done on a flatbed, so no miles are added.
Can you pick up a non-running auction car?
Yes. We use flatbeds with winches to load vehicles that don’t start or roll.
What do you need for an auction pickup?
Send us the lot or stock number, the yard location and your release or gate pass, and we’ll schedule the pickup.
24/7 Live Dispatch
Broken Down? Stuck? Locked Out?
One call gets a real person, a clear ETA and the right truck. Day or night, any road in Washington.